Who we are
Our website address is shop.5dmedia.org.
Comments
When you leave a comment on our site, we collect the information you provide in the comments form, as well as your IP address and browser user agent string to help us prevent spam. We may also provide an anonymized string created from your email address (known as a hash) to the Gravatar service to check if you have a profile picture associated with it. You can learn more about Gravatar’s privacy policy at https://automattic.com/privacy/. If your comment is approved, your profile picture will be visible to the public alongside your comment. We take data privacy seriously and strive to protect any personal information collected on our website.
Media
If you choose to upload images to our website, we recommend that you avoid including embedded location data (EXIF GPS) in them. This is because visitors to our website may be able to download and extract any location data from the images. We take data privacy seriously and strive to protect any personal information collected on our website. Therefore, we advise you to review and remove any EXIF GPS data from your images before uploading them to our site.
Cookies
We use cookies to enhance your experience on our website. If you leave a comment on our site, you may choose to save your name, email address, and website in cookies for your convenience. This means that you won’t have to fill in your details again when you leave another comment. These cookies will last for one year.
When you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain any personal data and is discarded when you close your browser.
If you log in, we set up several cookies to save your login information and screen display preferences. Login cookies last for two days, while screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. When you log out of your account, the login cookies are removed.
If you edit or publish an article, an additional cookie is saved in your browser. This cookie does not contain any personal data and simply indicates the ID of the post that was just edited. It expires after 1 day. We respect your privacy and use cookies only as necessary to provide a better user experience on our website.
Embedded content from other websites
Our website may contain articles with embedded content such as videos, images, and articles from other websites. When you interact with this embedded content, it behaves in the same way as if you were visiting the other website directly.
Please note that these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with their embedded content. This includes tracking your interaction with the content if you have an account and are logged in to that website.
We do not have control over how these external websites use or share your information. Therefore, we advise you to review their respective privacy policies to understand how they collect and process your personal data. We are committed to protecting your privacy and providing transparency around how we handle your information on our website.
Who we share your data with
We take your privacy seriously and do not share your personal data with third parties except as necessary to provide you with our services. However, please note that if you request a password reset, your IP address will be included in the reset email for security purposes. This information is used solely to prevent unauthorized access to your account and is not shared with any other party.
We are committed to maintaining the confidentiality of your personal data and ensuring that it is protected from unauthorized access, use or disclosure. If you have any concerns about how we handle your information, please feel free to contact us at support@5dmedia.org.
How long we retain your data
When you leave a comment on our website, we retain the comment and its metadata indefinitely. This is to enable us to recognize and approve any follow-up comments automatically, rather than holding them in a moderation queue.
If you register as a user on our website, we also store the personal information you provide in your user profile. You can see, edit or delete your personal information at any time (except for your username). Our website administrators can also view and edit this information.
We keep your personal data only for as long as necessary to provide you with our services and fulfill the purposes outlined in this privacy policy. If you request that we delete your personal data from our system, we will do so promptly, unless retention of certain data is required by law or necessary for legitimate business purposes.
If you have any questions about how we handle your personal information, please contact us at [insert contact information]. We are committed to protecting your privacy and ensuring that your data is handled in accordance with applicable laws and regulations.
What rights you have over your data
If you have an account on our website or have left comments, you have certain rights over the personal data we hold about you. You can request to receive an exported file of the personal data we have collected about you, including any information you have provided to us. You may also request that we delete any personal data we hold about you.
Please note that these rights are subject to limitations and exceptions under applicable laws and regulations. We may be required to keep certain data for administrative, legal or security purposes, even if you request its deletion.
If you wish to exercise your rights over your personal data, please contact us at [insert contact information]. We will respond promptly to all requests and work with you to address any concerns or issues related to your privacy.
Where your data is sent
To protect our website from spam and abuse, visitor comments may be screened by an automated spam detection service. This service analyzes user data to identify potential spam messages and prevent them from being posted on our website.
When you leave a comment on our site, your information may be transmitted to this spam detection service for analysis. This includes your IP address, user agent, referrer URL, and other metadata associated with your comment.
Please note that we do not share or sell your personal information to third parties for marketing purposes without your explicit consent. We only use the information you provide to us to deliver our services and improve the quality of our website.
If you have any questions about how we collect or use your data, please contact us at support@5dmedia.org. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable laws and regulations.
Return Policy
At 5D Media, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 30 days of receipt for a full refund or exchange.
To initiate a return, please contact our customer service team at 212-574-8007. We will provide you with instructions on how to return your item and process your refund or exchange.
When returning an item, please ensure that it is in its original condition and packaging. We reserve the right to refuse refunds or exchanges for items that have been used, damaged, or altered in any way.
Once we receive your returned item, we will process your refund or exchange within 10 business days. Refunds will be issued to the original payment method used at the time of purchase.
If you have any questions about our returns policy, please don’t hesitate to contact us at [insert contact information]. We are committed to providing exceptional customer service and ensuring that all of our customers are happy with their purchases.